SHIPPING, ORDERS & RETURNS


SHIPPING & DELIVERY

All orders placed on business days are shipped within 24 to 48 hours of your order being placed. Orders placed over the weekend will be processed on Monday.

We ship using DHL, EMS, USPS or ePacket depending on your location and the fastest available service.

Delivery to most countries is between 14 to 21 business days. However, your backpack may arrive earlier or later depending on the transit distance.

All orders are shipped with a tracking number so you can see how far away it is.

Please note: Delays caused by customs sorting and postal carriers are out of our control. Don't panic if your item is late, it WILL get there!

ORDERS

Before you finalize your order in the shopping cart, please ensure your shipping address is correct. Check and double check! We are not responsible for items that go to the wrong address.

If you need to alter your postal address for any reason, you MUST let us know as soon as possible after placing your order. Once the order has shipped, it's out of our control to change the delivery address!

Need to email us with an order query? You can do so at info@getsmartbackpacks.com. Please include your order number in the subject line so we can help you faster!

RETURNS

We hope you love our anti-theft backpacks, but if you don't, please email us IMMEDIATELY at info@getsmartbackpacks.com so we can arrange a solution for you.

If your item is defective, please send us a photograph of the problem along with your email so we can process a refund or arrange for an exchange.

NOTE: If you're sending an item back, please use tracked shipping as we can not be held liable for items that go missing in transit.